Frequently asked questions

NovaHS provides GP-led, multidisciplinary support to NHS primary care across England. Our teams help GP practices, PCNs, Federations and ICBs with clinical correspondence and coding (NovaDoc), clinical support and clinics (NovaClinic), pharmacy and medicines management (NovaMed), and bespoke services tailored to each organisation.

We work with GP practices, Primary Care Networks (PCNs), GP Federations and Integrated Care Boards (ICBs) across England. Our support spans organisations in 32 or more ICB areas.

Yes. Many of our services can be delivered by staff who meet the criteria of the Additional Roles Reimbursement Scheme (ARRS), so eligible support can be funded through that route. We're happy to discuss how this could apply to your practice or PCN.

NovaHS is CQC-registered and GP-led, with established clinical governance underpinning every workflow. Clinical triage is carried out by clinicians, and our standardised, safe methods are designed to meet the expectations of NHS primary care. We work as an extension of your team, to your pathways.

We work within the main clinical systems used in NHS primary care, including SystmOne, EMIS Web, and EMIS with Docman, as well as other systems. Our teams work directly within your existing system, so there's no need to change how your practice operates.

Onboarding typically takes between one and four weeks, depending on the service and your setup. Once live, backlogs can be cleared rapidly — in some cases thousands of documents within a single week.

Data protection is central to how we operate. NovaHS is Cyber Essentials certified, ICO registered and completes the NHS Data Security and Protection (DSP) Toolkit. All patient data is handled to NHS information governance standards.

Pricing is tailored to each organisation following a free consultation and an analysis of your needs. Our not-for-profit-driven, consultative approach means clear, fair proposals — and no sales pressure.

We're GP-led and work as one integrated team with your practice, rather than as a detached outsourcer. Combined with our not-for-profit-driven ethos and standardised, safe methods, this delivers support that is genuinely safe, efficient and cost-effective.

Get in touch for a free, no-obligation consultation. We'll discuss your pressures, analyse where we can help and set out a tailored proposal. You can reach us through our contact page, by phone on 0330 133 5380, or by email at novahs.info@nhs.net.