Clinical correspondence backlog clearance
A short-term, fixed-volume service that clears a GP document backlog fast — for practices, PCNs, Federations and ICBs across England. Same governance and quality as our ongoing processing, with rapid onboarding and no long-term commitment.
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A short-term service to clear a correspondence backlog
When clinical correspondence builds up, NovaDoc backlog clearance steps in to give your team a clean slate. It is a short-term or fixed-volume service designed to clear a GP document backlog caused by annual leave, sickness, vacancies or recruitment gaps — the everyday pressures that leave letters and results waiting to be actioned.
You can engage us to clear a defined number of documents or to cover a set period. Onboarding typically takes under a week, and we then clear your backlog to an agreed schedule — the timeline depends on its size and complexity.
There is no obligation to move to ongoing processing afterwards, though many practices choose to once they have seen the difference.
- Short-term or fixed-volume — a defined number of documents or a set period, under a flexible short-term agreement.
- Rapid onboarding — we mobilise quickly so your backlog starts shrinking without delay.
- High throughput — onboarding typically under a week, then clearance to an agreed schedule based on your backlog size.
- Ideal for backlogs from annual leave, sickness, vacancies or recruitment gaps.
Backlog documents handled to our full standardised method
Backlog clearance is not a cut-down service. Every document is processed to exactly the same governance and quality as our ongoing clinical correspondence processing, so the records you inherit are accurate, safely coded and ready to rely on for recall, QOF and day-to-day patient care.
- SNOMED clinical coding to the NovaHS coding protocol.
- Action filtering and safeguarding so nothing urgent is missed.
- Clinical triage by NovaHS clinicians and medication management under GP-led governance.
Who it's for: GP practices, PCNs, Federations and ICBs across England that need to clear a correspondence backlog quickly without taking on a long-term commitment.
*Based on real-world results achieved at some GP practices. Actual figures vary by document mix, package and practice.
What practice teams tell us
Real feedback from the practice managers and clinicians who turned to NovaDoc to clear a backlog fast.
"They cleared a huge annual-leave backlog in under a week. Same standard as the daily service — it gave the whole team a clean slate."
"After two staff vacancies our letters had piled up for weeks. NovaDoc mobilised in days and gave us a firm completion date to plan around."
"No long-term tie-in, and the coding was every bit as safe as our ongoing service. We had the backlog gone with no drop in quality."
Backlog clearance FAQs
How quickly can NovaDoc clear our correspondence backlog?
Do we have to commit to an ongoing contract?
Is backlog clearance done to the same standard as ongoing processing?
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Need a backlog cleared quickly?
Tell us how many documents are waiting and we'll agree a target to clear them fast. All enquiries are completely confidential and never shared with third parties.