GP correspondence backlog clearance
Clear outstanding hospital letters, discharge summaries and other GP clinical correspondence with NovaDoc. A short-term or fixed-volume service in your existing clinical system, with an agreed completion plan and no obligation to buy ongoing support.
subject to setup
processed
A short-term service to clear a correspondence backlog
When clinical correspondence builds up, NovaDoc backlog clearance steps in to give your team a clean slate. It is a short-term or fixed-volume service designed to clear a GP document backlog caused by annual leave, sickness, vacancies or recruitment gaps, the everyday pressures that leave letters and results waiting to be actioned.
You can engage us to clear a defined number of documents or to cover a set period. Onboarding usually takes 1-2 weeks, subject to practice logins, appropriate groups and staff induction. Clearance then follows an agreed schedule based on volume and complexity. Read our guide to clearing a clinical correspondence backlog safely.
If new correspondence also needs cover, ongoing GP document processing can run alongside clearance. There is no obligation to purchase it.
- Short-term or fixed-volume: a defined number of documents or a set period, under a flexible short-term agreement.
- Practice setup: onboarding usually takes 1-2 weeks, subject to logins, groups and staff induction.
- Backlog clearance: a separate completion schedule agreed for your backlog volume, document complexity and allocated capacity.
- Ideal for backlogs from annual leave, sickness, vacancies or recruitment gaps.
They cleared a huge annual-leave backlog in under a week. Same standard as the daily service. It gave the whole team a clean slate.
Backlog documents handled to our full standardised method
Backlog clearance follows the same standardised process and GP-led governance as ongoing correspondence support. We agree the administrative and clinical work, coding requirements and handover with your practice, supporting record quality, recall, QOF and day-to-day patient care.
- SNOMED clinical coding to the NovaHS coding protocol.
- Action filtering to flag documents needing urgent practice attention, following the agreed escalation process.
- Clinical triage and medication management where included in the agreed service, under GP-led governance.
Who it's for: GP practices, PCNs, Federations and ICBs across England that need to clear a correspondence backlog quickly without taking on a long-term commitment.
After two staff vacancies our letters had piled up for weeks. NovaDoc mobilised in days and gave us a firm completion date to plan around.
*Onboarding depends on the practice completing its internal setup. Backlog clearance time is separate and depends on volume, complexity and agreed capacity.
11,888 backlog documents, cleared in 19 weeks
At North Shore Surgery, a practice with 13,800 patients, NovaDoc cleared 11,888 backlog documents in 19 weeks. Ongoing document processing ran alongside the project and handled a further 9,038 incoming documents over almost 22 weeks. The practice received backlog clearance and day-to-day correspondence support at the same time.
They successfully cleared a backlog of almost 12,000 clinical coding documents and have continued to support us with ongoing clinical coding over the past five months.
Excerpt from customer feedback supplied by email. Clearance times depend on volume and agreed capacity.
Backlog clearance FAQs
How quickly can NovaDoc clear our correspondence backlog?
Do we have to commit to an ongoing contract?
Is backlog clearance done to the same standard as ongoing processing?
Explore more NovaDoc services
Need a backlog cleared quickly?
Tell us the approximate backlog volume, age of the correspondence and your clinical system. Let us know whether incoming letters also need cover, and we'll discuss a clearance plan. Please share business information only, not patient-identifiable details.
No long-term tie-in, and the coding was every bit as safe as our ongoing service. We had the backlog gone with no drop in quality.