GP document processing & clinical workflow
Outsourced GP document processing and clinical workflow support for practices, PCNs, Federations and ICBs across England. Administrative and clinical support can include matching, filing, SNOMED CT coding, triage and medication tasks, with the scope agreed to suit your practice under GP-led governance.
no GP input
processed
Daily clinical correspondence, handled for your practice
NovaDoc supports the administrative and clinical aspects of daily GP document processing. The scope is agreed with your practice during a meeting and can include matching, filing, SNOMED CT coding, clinical triage and medication tasks within your existing clinical system.
Document processing covers hospital discharge summaries, outpatient and clinic letters, referral correspondence, pathology and radiology results, and medication requests.
NovaHS has processed millions of documents using a standardised approach. The work handled by NovaDoc and the documents returned to your clinicians depend on the service agreed. Some practices on our highest package have seen up to 98% of documents handled without GP involvement; results vary by document mix and practice.
- Support for GP letters, discharge summaries, clinic letters and results, with handling and handover agreed to suit your practice.
- Administrative and clinical document-processing support, with service options explained during a meeting.
SNOMED CT coding, clinical triage & medication tasks
When the agreed service includes clinician handover, we complete matching, filing and coding before sending the document to the practice clinician as a task, with a summary and key points highlighted. Urgent documents are flagged by task and document forwarding, sometimes with a phone call. Read our guide to recording advice and guidance safely.
- SNOMED clinical coding: coding to the NovaHS protocol as part of the agreed document-processing workflow.
- Action filtering: identifying required actions and flagging documents needing urgent practice attention.
- Clinical triage: NovaHS clinician review under GP-led governance where included in the agreed service.
- Medication management: medicines-team support for medication tasks within the scope agreed with your practice.
GP workflow support in EMIS Web, Docman & SystmOne
NovaDoc provides clinical workflow support within EMIS Web, EMIS with Docman or SystmOne, not a replacement software system. Onboarding usually takes 1-2 weeks, depending on practice-side setup: creating logins and appropriate groups, and arranging an induction with practice staff present.
- Compatible with EMIS Web, EMIS & Docman and SystmOne.
- Secure, information-governance-compliant access to your document workflow.
- Predictable daily coverage that removes recruitment, training and absence risk.
Who it's for: GP practices, PCNs, Federations and ICBs across England that want to remove the daily clinical correspondence burden from their clinical and administrative teams.
*Based on real-world results achieved at some GP practices. Actual figures vary by document mix, package and practice.
What practice teams tell us
Real feedback from the practice managers and clinicians who hand their daily correspondence to NovaDoc.
"Clinicians are only getting about 15 letters per week compared to the hundreds from before. The daily document mountain is simply gone."
"It sits inside our EMIS workflow perfectly. Nothing new to learn. Documents come back coded, triaged and ready to sign off."
"Only the handful of items that genuinely need a GP decision reach us now. It has freed real clinical time every single day."
GP document processing FAQs
How much of our clinical correspondence workload can NovaDoc handle?
Which clinical systems does NovaDoc integrate with?
Who reviews the clinical decisions in our correspondence?
Which document types does NovaDoc process?
Explore more NovaDoc services
Ready to outsource your GP document workflow?
Tell us about your daily correspondence, clinical system and any backlog. We'll discuss the document-processing support and NovaDoc package that fit your practice. Please do not include patient-identifiable information.