Ongoing GP document workflow processing
Fully outsourced, daily clinical correspondence processing for GP practices, PCNs, Federations and ICBs across England. NovaDoc handles inbound GP letters end to end — coded, filtered, triaged and actioned to one standardised, safe method under GP-led governance.
no GP input
processed
Hand over GP letters and clinical correspondence every day
NovaDoc ongoing document processing gives GP practices a complete, hands-off clinical correspondence workflow. Each day, inbound GP letters, discharge summaries, clinic letters and results are collected, processed and returned to your clinical system ready for sign-off — so the daily document mountain no longer lands on your clinicians and administrators.
We handle every inbound document type — discharge summaries, outpatient and clinic letters, referral letters, pathology and radiology results, and medication requests.
Everything is delivered to the same fine-tuned, standardised method NovaHS has used to process millions of documents. On a standard package up to 80% of documents are dealt with without GP involvement; on our highest package up to 98% of documents are dealt with without GP involvement, leaving only the small proportion of documents that genuinely require a decision from your own team.
- GP letters, discharge summaries, clinic letters and results collected and returned ready for sign-off.
- Up to 80% of documents dealt with without GP involvement on a standard package, up to 98% on our highest.
SNOMED coding, action filtering, clinical triage & medication management
Every document passes through the same four-step NovaDoc method, so nothing slips through and clinical accountability is maintained from inbox to file.
- SNOMED clinical coding — every document coded accurately in SNOMED CT to the NovaHS coding protocol for consistent, high-quality data.
- Action filtering — required actions are identified and safeguarded so urgent and safeguarding-relevant items are never missed.
- Clinical triage — documents needing a clinical decision are reviewed by NovaHS clinicians under GP-led governance.
- Medication management — medication-related tasks are handled by our medicines team, ready for your prescriber to authorise.
Works within EMIS Web, EMIS & Docman and SystmOne
NovaDoc integrates directly with the GP clinical systems used across NHS primary care, including EMIS Web, EMIS & Docman and SystmOne. We work securely inside your existing workflow with no change of system and no new software to install, so your team sees processed documents exactly where they expect them.
- Compatible with EMIS Web, EMIS & Docman and SystmOne.
- Secure, information-governance-compliant access to your document workflow.
- Predictable daily coverage that removes recruitment, training and absence risk.
Who it's for: GP practices, PCNs, Federations and ICBs across England that want to remove the daily clinical correspondence burden from their clinical and administrative teams.
*Based on real-world results achieved at some GP practices. Actual figures vary by document mix, package and practice.
What practice teams tell us
Real feedback from the practice managers and clinicians who hand their daily correspondence to NovaDoc.
"Clinicians are only getting about 15 letters per week compared to the hundreds from before. The daily document mountain is simply gone."
"It sits inside our EMIS workflow perfectly — nothing new to learn. Documents come back coded, triaged and ready to sign off."
"Only the handful of items that genuinely need a GP decision reach us now. It has freed real clinical time every single day."
Ongoing document processing FAQs
How much of our clinical correspondence workload can NovaDoc handle?
Which clinical systems does NovaDoc integrate with?
Who reviews the clinical decisions in our correspondence?
Which document types does NovaDoc process?
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Ready to hand over your daily correspondence?
Tell us about your document workload and we'll recommend the right NovaDoc package. All enquiries are completely confidential and never shared with third parties.