GP document processing & clinical workflow
A managed GP letter-processing service for practices and PCNs across England. NovaDoc handles daily clinical correspondence in your existing EHR, from patient matching and SNOMED CT coding to agreed clinical and medication actions, under GP-led governance.
no GP input*
processed
Daily clinical correspondence, handled for your practice
NovaDoc is an outsourced clinical correspondence service, not document-workflow software. Our team works within your existing clinical system to match letters to the correct patient, label the sender and letter type, code relevant information and identify outstanding actions. The administrative and clinical work is agreed with your practice before the service starts.
Document processing covers hospital discharge summaries, outpatient and clinic letters, referral correspondence, pathology and radiology results, and medication requests. If older letters also need attention, our GP correspondence backlog-clearance service can run alongside daily processing.
NovaHS is a CQC-registered organisation with a standardised, GP-led approach. The work handled by NovaDoc and the documents returned to your clinicians depend on the service agreed. Some practices on our highest package have seen up to 98% of documents handled without practice GP involvement; results vary by document mix and practice.
- Support for GP letters, discharge summaries, clinic letters and results, with handling and handover agreed to suit your practice.
- Administrative and clinical document-processing support, with service options explained during a meeting.
Clinicians are only getting about 15 letters per week compared to the hundreds from before. The daily document mountain is simply gone.
SNOMED CT coding, clinical triage & medication tasks
NovaHS Care Coordinators code diagnoses, procedures and relevant QOF information, and identify outstanding practice actions, with support from NovaHS GPs, ANPs and pharmacists. Where included, NovaHS clinicians complete clinical reviews and the medicines team handles reconciliation and agreed medication actions. When practice-clinician input is needed, the task includes the document, a summary and highlighted key points. Urgent documents are flagged by task and forwarding, sometimes with a phone call. Read our guide to recording advice and guidance safely.
- SNOMED clinical coding: coding to the NovaHS protocol as part of the agreed document-processing workflow.
- Action filtering: identifying required actions and flagging documents needing urgent practice attention.
- Clinical triage: NovaHS clinician review under GP-led governance where included in the agreed service.
- Medication management: medicines-team support for medication tasks within the scope agreed with your practice.
GP workflow support in EMIS Web, Docman & SystmOne
NovaDoc provides clinical workflow support within EMIS Web, EMIS with Docman or SystmOne, not a replacement software system. Onboarding usually takes 1-2 weeks, depending on practice-side setup: creating logins and appropriate groups, and arranging an induction with practice staff present.
- Compatible with EMIS Web, EMIS & Docman and SystmOne.
- Secure, information-governance-compliant access to your document workflow.
- Predictable daily coverage that removes recruitment, training and absence risk.
Who it's for: GP practices, PCNs, Federations and ICBs across England that want to remove the daily clinical correspondence burden from their clinical and administrative teams.
It sits inside our EMIS workflow perfectly. Nothing new to learn. Documents come back coded, triaged and ready to sign off.
*Based on real-world results achieved at some GP practices. Actual figures vary by document mix, package and practice.
North Shore Surgery: keeping incoming documents moving
North Shore Surgery ran backlog clearance and ongoing document processing alongside one another. The ongoing service processed 9,038 incoming documents over almost 22 weeks, averaging approximately 411 documents per week, while the separate 11,888-document backlog was cleared in 19 weeks.
The quality of their work has been consistently high, communication has always been clear and professional, and they have been a valued partner throughout.
Excerpt from customer feedback supplied by email. Individual practice experience; results vary.
GP document processing FAQs
How much of our clinical correspondence workload can NovaDoc handle?
Which clinical systems does NovaDoc integrate with?
Who reviews the clinical decisions in our correspondence?
Which document types does NovaDoc process?
Explore more NovaDoc services
Ready to outsource your GP document workflow?
Tell us your approximate weekly document volume, clinical system and where work is building up. We'll discuss the administrative, clinical and medicines support your practice needs. Please share business information only, not patient-identifiable details.
Only the handful of items that genuinely need a GP decision reach us now. It has freed real clinical time every single day.