11,888backlog documents processed
An 11,888-document backlog cleared, alongside a separate ongoing service that processed a further 9,038 documents.
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Case studies
See how NovaHS supports GP practices with clinical correspondence, remote GP triage, hypertension clinics and medicines management. Explore the service most relevant to your team, then read the challenge, delivery and outcome in detail.
Practice experiences, in detail
Seven stories from the NovaHS team, including named practices and anonymised examples. Customer feedback is included where it has been supplied. Outcomes reflect each practice's workload and service arrangement, not a promise of the same results for everyone.
Showing all 7 case studies
Pharmacist-led document support
North Riding PCN
Dedicated pharmacist support for a growing document backlog
2GP practices supported
Remote pharmacist document-management support helped two GP practices eliminate a backlog and release pharmacy-team capacity.
Read North Riding PCN case study3 to 4regular pharmacist sessions per week
Remote Independent Prescribing Pharmacist support expanded from three to four regular weekly sessions, with additional ad hoc cover.
Read Greengates case studyCombined workflow and medicines reconciliation support with a remote Independent Prescribing Pharmacist for prescriptions and queries.
Read Charnwood case study3hypertension clinics each week
Three weekly ANP-led hypertension clinics provide regular reviews, blood pressure monitoring, treatment optimisation and follow-up.
Read the hypertension clinic case study2remote GP triage clinics each week
Twice-weekly remote GP triage clinics add morning capacity, including consultations, treatment and onward referrals where appropriate.
Read the remote GP triage case studyNovaHS Premium provides ANP-led correspondence review, actioning and filing within clinical competence, with appropriate GP escalation.
Read the ANP-led review case studyFurther practice examples
These earlier anonymised examples remain available below. Figures describe individual projects and are not service-wide averages.
Clearing a 3,000-document backlog in a week
NovaDoc
Clearing a 3,000-document backlog in a week
96%
The challenge
A remote Yorkshire practice serving around 9,000 patients had built up a backlog of more than 3,000 unprocessed clinical documents. The pressure was contributing to GP burnout and delaying important patient actions.
The proposed solution
We onboarded our NovaDoc Premium Plus service within two weeks, with GP-led governance, standardised coding and clinician-led triage integrated into the practice's existing pathways.
The outcome
The entire backlog was cleared within a week. In the first week, direct GP workload from correspondence was cut by 96%. The results led to a PCN-wide, ARRS-funded rollout of the service.
Turning triage pressure into extra capacity
NovaClinic
Turning triage pressure into extra capacity
200+
The challenge
In 2021, a large practice serving around 30,000 patients was overwhelmed by its online-consultation workload, with demand outstripping the capacity of the clinical team.
The proposed solution
We introduced a clinician-led triage system, with experienced clinicians reviewing and directing incoming requests to the right point of care.
The outcome
The service saved around 10 clinical sessions each week and generated more than 200 additional appointments a week. Up to 70% of triage requests were addressed directly, without needing to escalate to a GP.
Cutting pharmacist-level workload by 90%
NovaMed
Cutting pharmacist-level workload by 90%
90%
The challenge
A practice was overwhelmed by the volume of prescription and medication queries, leaving little time for structured medication reviews.
The proposed solution
We deployed a pharmacy technician support team to manage prescription queries and medicines-management tasks, with clear escalation pathways to the practice's clinical pharmacists and GPs.
The outcome
Within two weeks, pharmacist-level tasks reaching the clinical team were reduced by 90%, allowing the practice to catch up on its outstanding medication reviews.
A bespoke daily clinic for mixed demand
NovaBespoke
A bespoke daily clinic for mixed demand
70%
The challenge
A practice was facing a mixed daily workload of minor ailments, fit-note requests and blood-pressure reviews that was consuming valuable GP appointments.
The proposed solution
We designed a bespoke daily clinic model, staffed by trained clinicians working to clear, agreed clinical pathways for each type of request.
The outcome
The clinic independently managed 70% of minor ailments, 98% of fit-note requests and 95% of blood-pressure reviews, releasing significant GP capacity.
Could we do the same for your organisation?
These results describe individual practices, not guaranteed outcomes. Every practice is different. Tell us about your pressures and we'll show you how NovaHS could help, with no sales pressure and complete confidentiality.