GP correspondence & coding
NovaDoc provides outsourced GP letter processing, SNOMED CT coding, clinical triage and filing in EMIS or SystmOne. Some practices on our highest package have seen up to 98% of documents handled without GP involvement; results vary by workload.
From inbox to coded record in four safe steps
Every document follows the same standardised, GP-governed pathway, so nothing is missed and your record stays clean.
Receive
Inbound letters and clinical correspondence land securely in the NovaDoc workflow.
Code
Accurately coded in SNOMED CT to the NovaHS coding protocol, first time.
Triage
Actions filtered and clinically triaged; only true decisions reach your GPs.
File
Filed to the patient record with medication tasks handled by our meds team.
Three connected NovaDoc services
Each is a full service in its own right. Here's the overview; open any one for the complete detail, inclusions and FAQs.
Outsource GP letters entirely
Hand your inbound correspondence, discharge summaries, clinic letters, referral letters and pathology results, to NovaDoc for coding, triage and filing every day, with up to 98% of documents dealt with without GP involvement on our highest package, so clinicians focus on patients.
Clear a backlog without a long-term commitment
Clear a correspondence backlog from leave, sickness or vacancies under a short-term, fixed-volume agreement, typically onboarded within a week, with clearance paced to the size of your backlog, to the same governance and quality.
Accurate SNOMED coding, bulk recoding & data cleansing
Accurate SNOMED CT clinical coding plus bulk recoding and data cleansing that protects QOF, recall and everyday patient care, correcting code drift from human error or QOF changes at scale.
NovaDoc vs doing it any other way
How a GP-led, CQC-registered document service compares with hiring your own coders or using a generic outsourcer.
| Capability | NovaDoc | In-house team | Generic / offshore outsourcer |
|---|---|---|---|
| Up to 98% of documents dealt with without GP involvement* | ✓ | : | Varies |
| SNOMED CT coding to a standardised protocol | ✓ | Varies | Varies |
| Clinical triage by clinicians | ✓ | Varies | : |
| Works inside EMIS & SystmOne | ✓ | ✓ | Varies |
| Onboarded within a week | ✓ | : | Varies |
| GP-led governance, safety audits & indemnity | ✓ | Practice's own | Rarely |
| Covers annual leave & sickness automatically | ✓ | : | ✓ |
| Proven at scale, 10M+ documents processed | ✓ | N/A | Varies |
Comparison is indicative and describes typical provider categories, not any named company. *Based on real-world results at some GP practices on our highest package.
*Based on real-world results achieved at some GP practices. Actual figures vary by document mix, package and practice.
How many clinical hours could NovaDoc give back?
Slide to your practice's weekly document volume for an indicative estimate of the clinical time NovaDoc could return each year.
Get your full tailored report, free
Ask our team to review your workload estimate, explain the assumptions and discuss a tailored service proposal.
We use your details to respond to your request. Please do not include patient-identifiable information.
Indicative only, based on average in-house handling time. Your actual saving depends on document mix and package. For comparison: an in-house hire costs salary plus roughly 27% pension and NI on-costs, plus recruitment, training and absence cover.
What practice teams tell us
Real feedback from the practice managers and clinicians who hand their correspondence to NovaDoc.
"Clinicians are only getting about 15 letters per week compared to the hundreds from before. We have saved three full days."
"The coding quality is excellent and consistent. Our QOF and recall data has never looked cleaner, and my inbox is finally manageable."
"Only the handful of items that genuinely need a GP decision reach us now. It has freed real clinical time every single day."
Clinical correspondence FAQs
What is NovaDoc's clinical correspondence and document processing service?
How much of our document processing workload can NovaDoc take on?
Is NovaDoc's clinical coding accurate and clinically safe?
How does a practice get started with NovaDoc?
Ready to hand over your correspondence?
Tell us about your document workload and we'll recommend the right NovaDoc package. Please share business information only. Do not include patient-identifiable details.