Remote triage & on-call support
Clinician-led remote triage and on-call support for GP practices, PCNs, Federations and ICBs across England — assessing online consultation submissions and telephone lists, and resolving 60–70% of patient needs by phone or video.
remotely
indemnified
Clinician-led triage that adds capacity from day one
NovaClinic remote triage and on-call support puts experienced clinicians at the front of your daily demand. They assess the requests coming into your practice — online consultation (ticketing) submissions and telephone triage lists — and make a safe, timely clinical decision on each one.
Rather than every contact landing on a GP's list, your on-call pressure is shared with a clinical team that works to your pathways. We work inside your existing online consultation and triage tools — including eConsult, Klinik, PATCHS, AccuRx and others — rather than replacing them.
By managing that demand remotely, our clinicians resolve around 60–70% of patient needs by phone or video. They give clinical advice, arrange investigations or prescriptions where appropriate, and route the remaining patients to the most appropriate local service — whether that is a face-to-face GP appointment, a pharmacy, or another community service.
The result is more protected appointments for the patients who genuinely need to be seen in person.
- Resolves 60–70% of patient needs remotely by phone or video.
- Assesses online consultation (ticketing) submissions and telephone triage lists.
- Routes patients to the most appropriate local service.
- Shares on-call pressure with a clinical team under GP-led governance.
Works with or without an online consultation system
Every practice runs its triage differently, so NovaClinic flexes to fit. Where you use an online consultation system, our clinicians work through the incoming tickets.
Where you do not, they pick up your telephone triage lists instead. The service is designed to slot into your existing setup rather than force you to change it.
Before they start, NovaHS trains its clinicians on your clinical system, local referral routes and practice pathways, so their triage decisions match how your practice already works. This keeps outcomes consistent and safe, and means the added capacity feels like part of your own team rather than an external handoff.
- Flexible setups for practices with or without an online consultation system.
- NovaHS trains its clinicians on your systems and pathways.
- Integrates as a seamless extension of your practice team.
Who it's for: GP practices, PCNs, Federations and ICBs across England that want to add safe triage capacity and share on-call demand without recruiting in-house.
*Based on real-world results achieved at some GP practices. Actual figures vary by list and case mix.
What practice teams tell us
"The service and support received has helped us out greatly whilst we were short staffed."
"Their clinicians resolve most of our online consultations remotely, so our face-to-face slots go to the patients who really need them."
"They slotted straight into our telephone triage lists and shared the on-call load without us having to recruit."
Remote triage FAQs
How much of the workload can NovaClinic remote triage resolve?
Do we need an online consultation system to use NovaClinic triage?
How do NovaClinic clinicians learn our systems and pathways?
Explore more NovaClinic services
Add safe triage capacity with NovaClinic
Tell us where your on-call pressure is and we'll design remote triage around your systems and pathways. All enquiries are completely confidential and never shared with third parties. Every analysis includes a written report from a Lead Clinician — free, with no obligation.