Add experienced NovaHS clinicians to your practice's online consultation and telephone triage lists. NovaClinic provides clinical assessment, remote consultations and appropriate onward care within your existing systems, helping share demand with your in-house GP team.
NovaClinic is a clinician-delivered service, not a telephone answering service or an automated triage product. NovaHS clinicians assess incoming online consultation requests and telephone lists, prioritise clinical need and undertake remote consultations where appropriate. That can include clinical advice, treatment and onward referrals rather than simply sending every request back to the practice GP. Read our guide to online demand and clinical triage.
Your on-call pressure is shared with a clinical team that works to your pathways. We work inside your existing online consultation and triage tools, including eConsult, Klinik, PATCHS, AccuRx and others, rather than replacing them.
By managing that demand remotely, our clinicians resolve around 60–70% of patient needs by phone or video. They give clinical advice, arrange investigations or prescriptions where appropriate, and route the remaining patients to the most appropriate local service, whether that is a face-to-face GP appointment, a pharmacy, or another community service.
The result is more protected appointments for the patients who genuinely need to be seen in person.
Their clinicians resolve most of our online consultations remotely, so our face-to-face slots go to the patients who really need them.
Every practice runs its triage differently, so NovaClinic flexes to fit. Where you use an online consultation system, our clinicians work through the incoming tickets.
Where you do not, they pick up your telephone triage lists instead. The service is designed to slot into your existing setup rather than force you to change it.
Before they start, NovaHS trains its clinicians on your clinical system, local referral routes and practice pathways, so their triage decisions match how your practice already works. This keeps outcomes consistent and safe, and means the added capacity feels like part of your own team rather than an external handoff.
They slotted straight into our telephone triage lists and shared the on-call load without us having to recruit.
Who it's for: GP practices, PCNs, Federations and ICBs across England that want to add safe triage capacity and share on-call demand without recruiting in-house.
*Based on real-world results achieved at some GP practices. Actual figures vary by list and case mix.
A GP practice added two morning clinics a week, including consultations, treatment and onward referrals. Its practice manager reported a difference in workload for the in-house GPs.
Read the remote GP triage case study and practice feedbackTell us which sessions need cover, your approximate request volume and the clinical and online consultation systems you use. We'll discuss remote triage around your practice pathways. Please share business information only, not patient-identifiable details. Every analysis includes a written report from a Lead Clinician, free, with no obligation.
The service and support received has helped us out greatly whilst we were short staffed.