GP-led support for your practice.
More time for patients.
NovaHS provides GP document processing, clinical workflow, remote clinics, pharmacy support and record summarisation for NHS practices and PCNs across England, working with your existing systems and team.
GP-led. CQC-registered. Established 2020.
Founded by a practising NHS GP and registered with the CQC in our own right, NovaHS is named as the organisation responsible for the registered clinical activity. Not a staffing agency. Not a software tool. A regulated clinical service, five years in.
Dr Samim AzimFounder & CEO, NHS GP
Hanna BurnettClinical Lead
Kate WaistellLead PharmacistGP-led clinical support that integrates with your practice team
NovaHS is a CQC-registered, GP-led provider of clinical correspondence, clinical and pharmacy support for NHS primary care across England. We become a seamless extension of your team, not a detached outsourcer.
Our multidisciplinary team, clinicians, clinical coders, pharmacists and technicians, works to your pathways across clinical correspondence (NovaDoc), clinical support (NovaClinic) and medicines management (NovaMed), to one standardised, safe method with continuity you can rely on.
Founded in April 2020 by practising GPs and led by our founder and CEO, Dr Samim Azim, we support GP practices, PCNs, Federations and ICBs of every size.
The practices NovaHS has supported have a combined population of over 3.2 million patients. Since NovaHS began, we have processed more than 10 million clinical documents. Across our services, we estimate savings of 100,000+ clinical hours each year, based on average time saved for the work delivered.
GP practice support services: document workflow, coding, clinics & pharmacy
GP-led clinical correspondence, clinical coding, remote clinics and medicines management for GP practices, PCNs, Federations and ICBs across England, delivered to one standardised, safe method. ARRS funding may be available for eligible roles and agreed delivery arrangements.
GP document processing & clinical coding
Daily GP correspondence support in EMIS or SystmOne, covering administrative processing, SNOMED CT coding and clinician triage where included. Responsibilities and handover are agreed with your practice.
They successfully cleared a backlog of almost 12,000 clinical coding documents and have continued to support us with ongoing clinical coding over the past five months.
Excerpt from the practice's feedback. Read the North Shore Surgery case study.
Lloyd George record summarisation
End-to-end Lloyd George digitisation: certified collection and scanning, summarisation by our Class I medical device built to DCB0129, and staff-verified SNOMED coding into your system.
Our Lloyd George backlog had followed us around for years. NovaSummarise summarised the lot into clean, coded records without touching our own staff time.
Remote triage & GP clinical support
GP-supervised clinicians triage your lists and run whole clinics inside your existing tools, resolving around 60–70% of patient contacts remotely.
Their clinicians resolve most of our online consultations remotely, so our face-to-face slots go to the patients who really need them.
GP pharmacy & medicines management
Clinical pharmacists, pharmacy technicians and prescription clerks handling repeat prescriptions, structured medication reviews and medicines optimisation, inside EMIS and SystmOne.
Working with Nova has freed up the time for our own staff to take on other jobs.
Bespoke primary care projects & HealthTech
Tailored projects, partnership routes and primary care HealthTech for practices, PCNs, Federations and ICBs, every engagement starting with a free consultation and analysis.
They shaped the project around our foundations, not a template. One accountable partner made delivery straightforward.
See how much your GP practice could save on clinical correspondence & coding
Estimate the clinical correspondence and coding workload your registered patient list size creates, and how much your GP practice could save each year by outsourcing GP document processing to NovaHS. Funding options depend on the roles, delivery arrangement and budget agreed with your PCN.
Clinical correspondence outsourcing, common questions
How much can a GP practice save by outsourcing clinical correspondence and coding?
Is outsourcing GP clinical correspondence and coding cost-effective?
How much does NovaHS clinical correspondence processing cost?
Explore ARRS-funded support for your practice
Many practices pay less than they expect, because eligible roles can be funded through your PCN's Additional Roles Reimbursement Scheme allocation. Here is how the route works.
ARRS continues in 2026/27, covering an expanded set of roles including GPs, with the recently-qualified restriction being removed, and, where your commissioner agrees, a broader range of roles.
Clinical pharmacists, pharmacy technicians, care coordinators and other eligible professionals delivering your service may qualify, subject to the scheme rules and your ICB's agreement.
From October 2026 the £292m practice-level GP scheme supports additional GP sessions for same-day access, including eligible locum arrangements. The same GP cannot be claimed under both schemes.
We help you put the case to your PCN and ICB, with the documentation they ask for. You stay in control of the claim.
Measurable results for GP practices, PCNs & ICBs
Practice experiences across clinical correspondence backlog clearance, remote triage and pharmacy support. Read North Shore Surgery's named case study alongside earlier anonymised examples. Results reflect each practice's workload and service arrangement.
CQC-regulated and data-secure: safety you can trust
NovaHS is a GP-led, CQC-registered provider of NHS primary care support. Patient data is handled to NHS standards throughout, Cyber Essentials certified, ICO registered, compliant with the NHS Data Security and Protection Toolkit (DSP Toolkit) and UK GDPR, and a PRSB partner for clinical record standards.
Our CQC registration is not a badge on a footer. It names NovaHS as the organisation responsible for the registered clinical activity, with the inspections, standards and accountability that come with it. Established in 2020, we have carried that responsibility for five years.
Dr Samim AzimFounder & CEO, practising NHS GPClinical governanceHanna BurnettClinical LeadClinical review & triageKate WaistellLead PharmacistMedicines safety
David FittDirector of Operations & StrategyService delivery
Nicola PorterQA Team LeaderCoding quality & auditSupervised, always
Care Coordinators are supported by NovaHS GPs, ANPs and pharmacists whenever a document needs a second opinion. Nobody processes alone.
Agreed before we start
Administrative and clinical responsibilities, actions and handover are agreed with your practice before delivery, in writing.
Urgent means urgent
Urgent documents escalate through agreed tasks and forwarding, and by telephone where needed. The route is defined on day one.
Checked and audited
Quality checks and clinical safety audits run as part of the service, with clear accountability for findings.
In your system, not ours
Work is recorded inside your EMIS Web or SystmOne, coded to SNOMED CT. Your record stays complete, searchable and yours.
Regulated organisation
CQC-registered in our own right, with UK data standards: DSP Toolkit, Cyber Essentials and ICO registration.
A clinical service, not just an outsourcer or a tool
Unlike a generic outsourcer or a software-only tool, NovaHS is GP-led and CQC-registered, with clinician triage, regular clinical safety audits, professional indemnity, structured training and a single point of contact, while removing the recruitment, training and absence burden of doing it in-house.
| Capability | NovaHS | In-house team | Generic / offshore outsourcer | Software-only tool |
|---|---|---|---|---|
| GP-led, GP-supervised clinical governance | ✓Dr Samim Azim, Founder & CEO, practising NHS GP | Varies | ✕ | ✕ |
| CQC-registered organisation | ✓Check us on the CQC register | N/A | Varies | ✕ |
| PRSB partner for clinical record standards | ✓See our PRSB partner page | N/A | Varies | Varies |
| One partner across documents, clinics & pharmacy | ✓Documents, clinics, pharmacy & summarisation | ✕ | ✕ | ✕ |
| Proven at scale, 10M+ documents processed | ✓11,888-document backlog cleared | N/A | Varies | Varies |
| Clinical triage by clinicians | ✓ | ✓ | ✕ | ✕ |
| Regular clinical safety audits | ✓ | Varies | Varies | ✕ |
| Professional clinical indemnity included | ✓ | Practice's own | Varies | ✕ |
| Regular structured training | ✓ | Varies | Varies | N/A |
| ARRS funding options for eligible roles | ✓ | ✓ | Varies | ✕ |
| Covers annual leave & sickness automatically | ✓ | ✕ | ✓ | N/A |
| Single, named point of contact | ✓ | N/A | Varies | Varies |
| UK-based, NHS data standards (DSP Toolkit, Cyber Essentials, ICO) | ✓DSP Toolkit: standards met · ICO ZA777189 · Cyber Essentials certified | ✓ | Varies | Varies |
| Usually onboarded in 1-2 weeks, subject to practice setup | ✓ | ✕ | Varies | N/A |
| Works inside EMIS & SystmOne | ✓ | ✓ | Varies | Varies |
| No recruitment or training burden for your practice | ✓ | ✕ | ✓ | Partial |
Comparison is indicative and describes typical provider categories, not any named company. NovaHS combines the clinical governance of an in-house team with the flexibility of outsourcing and the efficiency of modern technology. ARRS funding is subject to role eligibility, PCN arrangements and available budget; it does not fund standalone software.
Convinced it is worth a look? See what this would look like in your practice.
From the NovaHS blog
Practical insights on clinical correspondence, clinical coding, medicines management and NHS primary care.
The £1bn Digital Primary Care framework: what ICBs should ask suppliers before 2027
Same-day urgent access: the letter is coming, and so is winter
Jess's Rule at One: Is Your Record-Keeping Ready to Catch Repeat Presentations?
DM037: the diabetes indicator most practices will underachieve
Semaglutide for cardiovascular risk: the capacity question nobody has costed
Neighbourhood provider contracts: the questions to settle before your practice signs anything
Advice and guidance after the HSSIB report: what your practice should be recording
The importance of clinical coding in NHS primary care
Natural language processing: why standardised data matters
The hidden burden of medicines management in general practice
Let's start a conversation
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We no longer worry about the build-up of a backlog of documents to action. It has helped tremendously during staff sickness.