Minor ailments clinic
Remote or in-clinic management of minor ailments and minor illness for GP practices, PCNs, Federations and ICBs across England — safe triage and treatment or onward referral that frees GP capacity for complex care.
triage first
indemnified
Free GP capacity from high-volume minor illness
A large share of a practice's appointments go on minor ailments and minor illness — self-limiting conditions that are important to patients but do not always need a GP. NovaClinic's minor ailments clinic takes that high-volume demand off your GP lists, giving your clinicians time back for complex and continuity-of-care work while patients still get seen quickly.
Our clinicians provide remote or in-clinic management, so the clinic can run by phone or video, in the practice, or as a blend that suits how you work. Every patient is safely triaged, then treated where that is appropriate or referred onward for anything that needs further assessment.
Nothing is simply turned away — each contact ends with a clear, safe outcome recorded in your system.
- Frees GP capacity by handling high-volume minor illness.
- Remote or in-clinic management to suit your practice.
- Safe triage and treatment, or clear onward referral.
- Every outcome recorded in your clinical system.
Clinical triage keeps every patient safe
Handling minor ailments at scale only works if it is safe, so clinical triage sits at the heart of the service. Our clinicians recognise when a presentation is more than a minor ailment and escalate or refer it without delay, all under GP-led governance.
That protects patients, gives your GPs confidence in the outcomes and keeps the clinic integrated with the rest of your practice.
- Clinical triage identifies anything beyond a minor ailment.
- Prompt escalation or referral where needed.
- Delivered under GP-led governance as part of your team.
Who it's for: GP practices, PCNs, Federations and ICBs across England that want to move high-volume minor illness off GP lists while keeping care safe.
*Based on real-world results achieved at some GP practices. Actual figures vary by list and case mix.
What practice teams tell us
"The service and support received has helped us out greatly whilst we were short staffed."
"Moving minor illness to a dedicated clinic gave our GPs their complex-care time back, and I trust the triage completely."
"Patients still get seen quickly and every outcome is recorded in our system — nothing falls through the cracks."
Minor ailments clinic FAQs
What does the NovaClinic minor ailments clinic cover?
Is the minor ailments clinic remote or in the practice?
How does the clinic free up GP capacity safely?
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Reclaim appointments with a minor ailments clinic
Tell us where minor illness is filling your appointment book and we'll design a safe clinic to handle it. All enquiries are completely confidential and never shared with third parties. Every analysis includes a written report from a Lead Clinician — free, with no obligation.