NovaClinic provides GP-supervised remote triage, on-call support and clinics for practices and PCNs, working to your pathways. Around 60–70% of contacts are resolved remotely at some practices; results vary by case mix.
GP-supervised, indemnity includedARRS funding optionsTrained on your systems & pathways
Every patient contact follows the same GP-supervised pathway, so most needs are safely resolved remotely and only the right patients reach a face-to-face appointment.
1
Receive request
Online consultation submissions and telephone triage lists land with the NovaClinic team.
2
Clinician triage
A qualified, GP-supervised clinician assesses each contact against your pathways.
3
Treat / advise remotely
Around 60–70% are resolved by phone or video, advice, tests or prescriptions.
4
Escalate only if needed
The rest are routed to the right local service or a face-to-face GP appointment.
What's included
Five connected NovaClinic services
Each is a full service in its own right. Here's the overview; open any one for the complete detail, inclusions and FAQs.
Remote triage & on-call
Clinician-led triage that adds capacity from day one
Experienced clinicians assess your online consultation submissions and telephone triage lists, resolving around 60–70% of patient needs by phone or video and routing the rest to the most appropriate local service.
Dedicated clinical time for chronic conditions such as hypertension, structured reviews, medication adjustments, sick-day and lifestyle advice, and reliable follow-up that keeps patients well and out of crisis.
A dedicated daily fit-note clinic with flexible slots. A standardised model handles over 95% of Med3 requests independently, supporting a safe return to work while only complex cases return to your GPs.
Daily, flexible slots95%+ handled independentlySafe return to work
“Client testimonial
The daily fit-note clinic took a huge routine load off our GPs, and everything stays documented in our own system.
Remote or in-clinic management of minor ailments and minor illness, every patient safely triaged, then treated where appropriate or referred onward, with each outcome recorded in your clinical system.
Remote or in-clinicSafe triage & treatmentClear onward referral
Tailored clinic setups run by qualified clinicians, designed after a review of your systems and pathways, from a single session to an ongoing programme, standardised around safe, efficient and cost-effective care.
Review-led designSingle session to programmeSafe · efficient · cost-effective
How GP-supervised remote clinical capacity compares with the locum market or growing your own team.
Comparison of NovaClinic with hiring locums and recruiting in-house clinicians
Capability
NovaClinic
Hiring locums
Recruiting in-house
Around 60–70% of contacts resolved remotely*
✓
Varies
Varies
Works with your online consultation tools (eConsult, Klinik, PATCHS, AccuRx and more)
✓
Varies
✓
Trained on your systems & local pathways before starting
✓
Rarely
✓
GP-supervised with indemnity included
✓
Varies
Practice's own
Capacity flexes with demand, no rota gaps
✓
Varies
✕
No recruitment or agency fees
✓
✕
✕
Triage, fit notes, LTC & minor ailments under one team
✓
Varies
Varies
Comparison is indicative and describes typical staffing routes, not any named company. *Based on real-world results at some GP practices.
70%*
Needs resolved remotely
Up to around 60–70% of patient contacts handled by phone or video
45k+
Extra NHS appointments
Created each year for patients by adding safe clinical capacity
*Based on real-world results achieved at some GP practices. Actual figures vary by list and case mix.
How much demand could NovaClinic take off your list?
Slide to your weekly volume of online consultations and triage contacts for an indicative view of what our clinicians could resolve remotely.
Remote triage Estimate how many weekly patient contacts could be resolved remotely and the clinical time this could release.
200contacts / week
0
patient contacts resolved remotely per year
0
clinical hours returned to your team per year
Get your full tailored report, free
Ask our team to review your workload estimate, explain the assumptions and discuss a tailored service proposal.
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Indicative only: assumes 65% of contacts resolved remotely and 10 minutes of practice clinical time released per remote resolution, over 52 weeks. These are model assumptions; actual figures vary by list, case mix and agreed service. For comparison: an in-house hire costs salary plus roughly 27% pension and NI on-costs, plus recruitment, training and absence cover.
Questions
Clinical support FAQs
What clinics and clinical support can NovaClinic provide?
NovaClinic provides remote triage and on-call cover, long-term condition (chronic disease) clinics, fit note (Med3) clinics, minor ailments clinics and fully bespoke clinics, all delivered by qualified, GP-supervised clinicians who are trained on your clinical system and local pathways.
How much patient demand can NovaClinic's remote triage resolve?
NovaClinic clinicians resolve around 60–70% of patient needs remotely by phone or video, giving safe advice, arranging tests or prescriptions and only booking a face-to-face appointment where it is genuinely needed, freeing your in-house team to focus on complex care.
Are NovaClinic clinicians qualified, supervised and indemnified?
Yes. Every NovaClinic clinician works under GP-led clinical governance with professional indemnity, regular clinical safety audits and structured training, and is trained on your systems and referral routes before starting, so decisions match how your practice runs.
How can a GP practice add clinical capacity without changing its systems?
The main routes are recruiting your own clinicians, using locums, or a managed remote clinical service. NovaHS's NovaClinic provides a managed option: GP-supervised clinicians trained on your systems and pathways, working inside your existing online consultation tools, including eConsult, Klinik, PATCHS, AccuRx and others, resolving around 60–70% of patient contacts remotely, without recruitment or agency fees.
Practice experiences
See the service in practice
NovaClinic
A GP practice in Hereford
Three weekly ANP-led hypertension clinics provide regular reviews, blood pressure monitoring, treatment optimisation and follow-up.
Tell us where the pressure is and we'll design the right clinics for your practice. Please share business information only. Do not include patient-identifiable details. Every analysis includes a written report from a Lead Clinician, free, with no obligation.
Planning ARRS-funded support? Confirm role eligibility, the available PCN budget and claim deadlines.
We work inside your existing online consultation and triage tools, eConsult, Klinik, PATCHS, AccuRx and others, rather than replacing them.