Greengates
Prescription and medication-query management
The challenge
The practice was experiencing considerable demand from prescription requests and medicines-related queries. Managing this workload was placing pressure on both GPs and the pharmacy team, reducing the time available for other clinical and operational duties.
Our solution
We provided a remote Independent Prescribing (IP) Pharmacist for three sessions each week to manage prescription requests and medication queries. The pharmacist became a trusted extension of the practice team, supporting an efficient and responsive service.
The outcome
The service expanded to four regular sessions per week, with additional ad hoc support during annual leave and periods of peak demand. This flexible approach reduced pressure on practice clinicians and helped keep prescription-related work moving.
Practice example supplied by the NovaHS team. The session increase describes the support commissioned, not a measured percentage reduction in workload.
Explore NovaMed prescribing and medicines support